THE BRADFORD MALL
At THE BRADFORD MALL, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our return and refund policy explains how to request a return and what conditions apply.
1. Return Policy
We offer a 30-day return policy, which means you can request a return within 30 days of receiving your order.
To be eligible for a return, your item must meet the following conditions:
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The item must be in its original, unused condition.
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The item must be returned in its original packaging.
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The item must be in new condition, without signs of wear, washing, damage, or alteration.
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You must provide proof of purchase, such as your order confirmation or receipt.
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Once your return has been approved, you must send the product back within 14 days of receiving return instructions.
Items that do not meet these conditions may not be eligible for a return.
2. How to Request a Return
To start a return, please contact us by email at info@thebradfordmall.shop.
Please include the following information in your email:
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Your full name
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Your order number
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The product you wish to return
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The reason for your return
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Photos of the product, if the item is damaged, defective, or incorrect
Our team will review your request and provide instructions for returning your item. Please do not send any items back before receiving return instructions from our team.
3. Return Shipping
Customers should contact us before arranging a return shipment. We will provide the applicable return instructions and clarify any return shipping costs before the item is sent back.
If your item arrives damaged, defective, or incorrect, please contact us promptly so we can review the issue and explain the available resolution.
4. Refund Policy
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed within 10 business days of approval. The refund will generally be issued to your original payment method.
Please note that your bank, credit card provider, or payment service may require additional time to make the refunded amount available in your account.
If you have not received your refund after the stated processing period, please contact us by email for assistance.
5. Exchanges
If you would like to exchange an item for another size or product, please contact us at info@thebradfordmall.shop.
Exchanges are subject to product availability and approval. Our team will explain the available options and any applicable conditions.
6. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us at info@thebradfordmall.shop with your order number and supporting photographs, where possible.
We will review the issue and work with you to determine an appropriate resolution in accordance with applicable consumer protection laws.
7. Exceptions and Consumer Rights
Our return conditions are intended to help us process returns fairly and consistently. Nothing in this policy limits any mandatory consumer rights you may have under applicable UK law.
Certain products or circumstances may be subject to specific legal rules. If you have questions about whether your order qualifies for a return or refund, please contact our customer support team.
8. Contact Information
For return requests, refund enquiries, or assistance with an order, please contact us using the details below.
Store Name: THE BRADFORD MALL
Email: info@thebradfordmall.shop
Phone: +44 131 229 6391
Business Address: 900 Leeds Rd, Bradford BD3 8EZ, United Kingdom
We aim to respond to customer enquiries as promptly as possible.
Thank you for shopping with THE BRADFORD MALL. We appreciate your business and are committed to providing helpful customer service.
